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Operation managment
Quality improvment
You are the Production Department manager at textiles manufacture, and last month there were complaints from customers that the quality of the products shipped to them was lacking. Some stitching on T-shirts was weak and the sizes of socks did not meet specifications.
The Operations Manager asks you to conduct a root cause analysis and report back to him your findings and he wants you to prepare a memo detailing how to refocus the organization on quality.
Create a plan for how to conduct a root cause analysis to investigate this problem. Also, prepare a memo to the Operations Manager detailing memo how could be utilized in the organization to improve quality.
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