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Create knowledge base documentation

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Reference no: EM131171419

Create knowledge base documentation/article(s) covering the topics below. These would be documents that you could store in a department knowledgebase that would provide a quick reference point for support technicians to assist with troubleshooting computer support issues. You may create them in Microsoft® Word, PowerPoint®, or another suitable program of your choosing. You may combine topics or include graphics/sources where appropriate.

Include the following in your knowledgebase:

  • Identify types of network cables and connectors
  • Categorize characteristics of connectors and cabling
  • Explain properties and characteristics of TCP/IP
  • Explain common TCP and UDP ports, protocols, and their purpose
  • Compare and contrast wireless networking standards and encryption types
  • Install, configure, and deploy a wireless/wired router using appropriate settings
  • Compare and contrast Internet connection types and features
  • Identify various types of networks

Create an introductory paragraph outlining the portfolio's contents.

Reference no: EM131171419

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