Create draft aggregate plan to staff night-time call cent

Assignment Help Operation Management

Reference no: EM132128571

Drafty Call Center Plan – Homework

You are working with a large set of temporary workers (collection of interns, retirees, etc.) to create a ‘draft’ aggregate plan to staff a night-time call center for your company. You also have a handful of full-time workers who are your ‘anchors’ – but you have already placed them in the schedule and this has led to your staffing requirements. They (full time workers) are of no concern to you in the model.

These staffing requirements are by day: you need 15,20,19,22,17,32 and 35 staff for M,T,W,Th,F,Sat,Sun. (respectively).

Some of the pool cannot work on the weekend (Saturday or Sunday). For these “Weekday Only” folks, there are 3 shifts possible – They will work 4 of the 5 weekdays, one shift will have with Tuesday off, one shift will have Wednesday off and one shift will have Thursday off.

For all others shifts (and you are not constrained by size of employee pool), a person works 4 of the 7 days each week. Workers will work 2 weekdays and both weekend days (a “2/2” shift). All possible “2” day combinations of days are relevant shifts – except any combinations where workers have 3 consecutive days off – those are not allowed and should not be in the model.

We are going with a very simple model – no costs. The objective of our model is to find the least number of workers that meet stated minimum call center daily requirements andnot have more than 6 extra workers (above min requirements) assigned during anyone day.

Also, ALL shifts (“Weekday Only” and the 2/2 shifts) can have no more than 8 people “allocated”.

Create a core model that satisfies these constraints and minimizes the total number of people needed to meet the min requirements. If it is an issue, yes, whole numbered people.

Reference no: EM132128571

Questions Cloud

What are the trade policies of iran : What are the trade policies of Iran? List some business observations of doing business with Iran.

Describe the organization you have chose : Identify an organization of your choice. This could be your current employer. It could even be a hypothetical organization or that of one of your peers.

Contrast of trompenaars and globe cultural models : Compare/Contrast of Trompenaars and Globe cultural models. Compare/Contrast of Hofstede and Trompenaars cultural models.

Information to the three different audiences : Describe the 3 different ways you would communicate this information to the 3 different audiences (name them).

Create draft aggregate plan to staff night-time call cent : You are working with large set of temporary workers to create ‘draft’ aggregate plan to staff a night-time call center for your company.

Identify ethical issues related to ICT : ITC506 - Topics in Information Technology Ethics Assignment, Charles Sturt University, Australia. Identify ethical issues related to ICT

What is strategy-critical role in communication matter : What is strategy and how can a critical role in communication matter? How important is the ability to communicate in strategy by way of fun and also effective?

Compute dollar value of the impact of policy on employers : Compute the dollar value of the impact of the policy on employers, workers, and society as a whole.

Explain how multi-factor authentication can greatly reduce : Explain how multi-factor authentication can greatly reduce security breaches in high security situations such as bank accounts.

User Account

All Pages