Create daunting communication barriers for health providers

Assignment Help Operation Management

Reference no: EM132190475

Need help with one question in the Jesica Santillan case.

Jesica Santillan Case

Her tragic story shows how social, technical, and organizational complexity combines to create daunting communication barriers for health providers and administrators. Consider the complicating factors in this situation, and the related leadership questions they raise:

The Family – Jesica’s parents smuggled her into the country from Mexico, hoping to find a cure for a heart and lung disorder that doctors in her home country could not treat. The family settled in NC, settling down in a trailer. They soon came to the attention of a local builder, who started a charity that eventually raised enough money for her to receive a transplant to Duke Medical Center. The procedure went terribly wrong, leading to severe and irreversible brain damage. When the doctors informed Jesica’s mother they planned to stop treatment, she announced at a press conference, through a translator, ‘They are taking her off of the medicine little by little in order to kill her. They want to rid themselves of this problem’. “

The Procedure – A heart and lung transplant is obviously a challenging procedure. Though Dr. James Jaggers, the chief of pediatric surgery at Duke University, was a highly skilled and well-regarded physician, he was just one among many professionals involved in a multi-step process that began with the location of suitable organs somewhere in North America and continued through transferring the patient to the intensive care unit (ICU). The many handoffs required in this process meant there was a risk of important information being lost or garbled at key transition points, as in the “whisper down the lane” game. This is in fact what happened. Jesica Santillon’s blood type was O, while the ograns’ was A. Carolina Donor Services located the organs and, they claimed, informed Dr. Jaggers of the organs’ blood type. Dr. Jaggers does not remember the conversation about it. Another physician was sent to pick up the organs in Boston. He was informed three times of the blood type, but since he did not know Jesica’s blood type, he was not aware of the mismatch.

Question:

1. In this case, who were the stakeholders? If you were the Duke Medical Center CEO, what general communication strategy would you put in place to manage the stakeholders? How would your messages to each group differ from the others?

Reference no: EM132190475

Questions Cloud

Branding the intangible references are made to the culture : Throughout the article “Branding the Intangible” references are made to the culture in which the brand developed.

An evidence-based and cohesive set of specific : An evidence-based and cohesive set of specific and actionable recommendations for actions (based on the strategy concepts related to its core skills,

How do you see the given being applied in your workplace : According to the textbook, nurses in various settings are adopting a research-based (or evidence-based) practice that incorporates research findings.

How are manufacturer-supplier relationships governed : How are manufacturer/supplier relationships governed by solidarity norms and economic incentives?

Create daunting communication barriers for health providers : How social, technical, and organizational complexity combines to create daunting communication barriers for health providers and administrators.

Responsibilities of the gaming control board within nevada : What are the roles and responsibilities of the gaming control board within Nevada?

Explain three technological strategies to prepare healthcare : With the current state of your organization's IT capability, what are the possible repercussions of the release of the contagion in the target area?

Establishing the need for and importance of the study : Researchers use scholarly literature for various purposes in their work, such as, but not limited to, establishing the need for and importance of their study.

Create conditions that require lean supply chain : How does the movement towards Lean Production create conditions that require a Lean Supply Chain?

User Account

All Pages