Reference no: EM133100016 , Length: word count:2500 + 20 minutes

LGH602 Leadership for Global Hospitality - Torrens University Australia

Assessment - Hotel Leadership Plan

Learning Outcome 1: Provide a comprehensive explanation of the role of leadership in the context of the global hospitality sector.

Learning Outcome 2: Create capacity for embarking on leadership roles through undertaking personal reflection and development and involvement in industry simulations.

Task Summary
This assessment provides an opportunity for you to develop and explore your understanding about, and readiness for, leadership as it applies in a global hospitality environment.

Although leadership theory will be used as a base for this leadership plan, the emphasis will be about providing practical leadership solutions for a variety of stakeholders, including guests, staff, suppliers, and the owners/hotel management company. Leadership aspects such as communication, ethics, sustainability, and cultural diversity should be carefully considered, and a goal approach should be utilised.

Developing and presenting the written report in a simulated scenario to a hotel executive team illustrates leadership capabilities and practical insights to hotel management and leadership.

Context

Part A:

This is a group submission, so all members of the group are responsible for the final submission and all group members will receive the same overall submission feedback and grade (exclusive of peer evaluation). Therefore, you are required to work together as a leadership team, as would happen in a hotel or hospitality environment.

The suggested approach is for all group members to contribute to the overall submission rather than divide it into individual sections, although each ‘department manager' will be responsible for their own department and be overseen by the general manager who has the final responsibility.

Part B:

All group members will be required to simulate a presentation of their report to their CEO and Hotel Executive Team. The presentation will take 20 minutes and can be captured on a PowerPoint Presentation (maximum 5 slides). This presentation will take the form of an Introduction, Background on the issue, the Leadership Actions to be undertaken and the Recommendations for implementation. This follows the format of the Written Report in Part A.

This is a shared responsibility, and it is expected that each team member can demonstrate their capabilities as leaders of their departments. Students should also be prepared for an additional 5- minute interactive Question & Answer session with the Executive Team. This simulated meeting will be assessed on their ability to demonstrate confidence and aptitude in their understanding of the learning outcomes of the unit.

After your Presentation where each student will have spoken, you will be asked three questions. Each student must take responsibility to answer these questions:

• What l eadership skills did you utilize as you worked together as a team?
• What t eam skills did you learn as you prepared this assessment?
• What was the highlight of working together as a group?
Task Instructions

In small groups of up to 4 students, you are required to prepare a 2,500-word leadership plan to provide leadership in a global hospitality situation.

This is a simulation, therefore students are to assume the roles of the executive team of a hotel or hospitality enterprise of your choice (pending approval by your Learning Facilitator). Your group will consist of department heads, chosen according to the situation you select, one of which must be a leader (general manager). As such, the leadership approaches must be considered from a multi- department perspective.

To prepare your leadership plan, you should identify one (1) crisis, ethical or issues-based situation in a hospitality environment, preferably a current or recent one (occurred in the past 5 years). You may even predict a future situation based on hotel trends.

Examples of crisis, ethical and issues-based situations in the current hospitality environment include (but you are not restricted to these):

• Medical pandemic (for example, SARS, MERS, COVID-19, food poisoning, etc.);
• Terrorism and/or political unrest;
• Natural disaster (for example, cyclone/hurricane, flood, bushfire, etc.);
• Scandal or bad publicity;
• Sustainability (for example, food waste, amenities, general waste, etc.);
• Labour and workforce issues (for example, salaries, benefits, working conditions, etc.);
• Transformation (for example, a major refurbishment including temporary closure, like Raffles Hotel in Singapore; or significant new changes, like major new technology systems or processes, etc.);
• New owners and/or new hotel brand.

The group needs to identify, evaluate, and analyse the key issues, and then write a leadership plan across the hotel (including an overall hotel and individual department plans) for your chosen situation, using a goal approach, with a focus on leadership actions. Leadership actions may include leadership aspects of planning and decision making such as communication, ethics, sustainability, and cultural diversity (but is not limited to these).

Part A - Written Plan
Your submission should include, in this order:

Introduction - Outlining the aims and purpose of the study: what the topic of the report is and briefly discussing what the reader will learn from reading the report.
1. Summary of the situation (what, who, where)
2. Key issues relating to the situation (eg. impact on different departments). H int: consider various aspects including governance, legal, financial, human resources, operations, ethical, etc.)
3. Leadership approach (theoretical and practical)
4. Solutions (consider various stakeholders)
Conclusion - A summary of the key points that have been made in the body of the report
Reference List
Appendix - The 3-month leadership plan (table format with goals)

Part B - Simulated Meeting

The written report developed in Part A is to be summarised and prepared as a presentation to be given to the senior executive team of the hotel. Each team member will take on a part of this presentation. The GM will lead the team. It is suggested that the GM presents the Introduction and then each of the team members take one part.

Introduction
Background summary
Actions to be undertaken
Recommendations for implementation
Conclusion

This presentation will take no longer than 20 minutes. It is a shared responsibility, and it is expected that each team member can demonstrate their capabilities as leaders of their departments. Students should also be prepared for an additional 5-minute interactive Question & Answer session with the Executive Team (Learning Facilitator). This simulated meeting will be assessed on their ability to demonstrate confidence and aptitude in their understanding of the learning outcomes of the unit.

Referencing
It is essential that you use appropriate APA 7th edition style for citing and referencing research.

Attachment:- Leadership for Global Hospitality.rar