Reference no: EM132865223 , Length: word count:1200

MITS5505 Knowledge Management - Victoria Institute of Technology

Learning outcome 1: Understand, create and use knowledge management solutions that contribute towards cost savings and improved productivity of an organization.

Learning outcome 2: Appraise how and why knowledge management solutions might have different performance impacts, depending on the circumstances by evaluating the key factors and their nature of impact on performance.

Learning outcome 3: Apply and integrate appropriate KM components to develop effective knowledge management solutions.

Case Study

You have been appointed as a Chief Knowledge Officer in one of the leading universities of Australia to accomplish the project which is to develop a knowledge base guide for approving / rejecting the admission of the students. Your task would be to develop Knowledge Management system for the university which can be helpful in taking decision while approving / rejecting the admission of the students. While analyzing initially you got the knowledge from the Registrar of the university regarding basis on which they are approving and rejecting the admission of the student.

Q.1)

a. Discuss and justify in detail about capturing strategy that you will use while capturing tacit and explicit knowledge with respect to admission of students. In your opinion, will you approach multiple staff of admission department using different capturing techniques while capturing tacit knowledge about the admission. Justify your answer.

b. Discuss about major obstacles you might face while capturing the tacit and explicit knowledge related to admission of students. Also, discuss about the best capturing technique which can be used to capture the knowledge related to admission of student while considering the obstacles discussed by you.

Q.2) The Registrar has requested you to codify knowledge into Decision Tree and asked you to come up with report having pros and cons of using Decision Tree to codify admission knowledge. Also, he requested you to come up with an example of knowledge codified in decision tree with respect to admission knowledge.

Attachment:- Knowledge Management.rar