Reference no: EM132889138

RIIQUA601E Establish and maintain a quality system

Task 1 - Quality management plan

You are required to create and document a Quality Management Plan for a project entailing civil construction for Highway maintenance works in a local council. The construction project and the council will be determined and specified by your Assessor.
1. Introduction

Scope of this Plan
This document defines the quality management practices and processes <<Generic Shire Council>> will observe during the Road Maintenance Council Contract's ("RMCC") term. This Plan is part of Council's RMCC Contract Management System. It should be read in conjunction with Council's Contract Management Plan which provides the framework of the system.
<<Generic SC>> applies quality assurance in delivering Services so as to effectively and efficiently satisfy the needs its customers: residents, other road users, the general public and the RTA.
Council's Quality Management Objectives
Council is committed to delivering Services which meet the requirements of the RTA and the community.
We contribute to this by planning, organising, resourcing, directing, monitoring and measuring the processes and products relative to Council's policies, objectives and the requirements of the RTA as expressed in the RMCC.
We record and report the results and use this as a basis for continual improvement.

Purposes of Council's Quality Management Plan
The purposes of Council's Quality Management Plan ("QMP") are to:
• Define Council's management of Quality processes when delivering the RMCC Services,
• Provide guidance to Council staff on Council's obligations under the RMCC,
• Assure the RTA that Council is fulfilling its obligations regarding the RMCC,
• Define the responsibilities of the Quality Management Representative under the RMCC (the responsibilities and authorities of other positions are set down in the Contract Management Plan and other functional plans) and
• Set down the frequency and responsibilities for management review of this Plan,
Practice of Quality Management
Council's underlying principle of quality assurance is the quality management cycle.

Plan Do

Improve Analyse

Quality planning is:
• Determining what to do - the processes which lead to the end result required by the customers,
• Assessing what can go wrong and the consequences to the quality of the end-result,
• Deciding the "right" way to do each process to minimise the risk of mistakes or waste,
• Choosing key points to check that each process is effective, defining what to check and how to check then reporting and
• Reviewing the reports and, where appropriate, improving the processes.

2. Product Realisation

This dealt with in detail in the Contract Management Plan. In summary:
Determining the Requirements
In the RMCC, the customers' requirements are determined by:
• Joint inspections and Joint Planning Assessments - to develop a programme of Services to be carried out during the current financial year,

• Developing an Asset Inspection System - which ensures each road is regularly and systematically inspected to identify defects and subsequently to confirm that repairs have been done,
• Carrying out inspections in accordance with the Asset Inspection System (see Council's Contract Management Plan Appendix E) to identify any defects which have reached the Intervention Requirements nominated in RTA specifications.
Production and service provision
Council will implement a Defect Management process which encompasses:
• Defect Identification,
• Repair of those defects according to their urgency and
• Recording and reporting.
Purchasing
Design
Any design work associated with the contract will be arranged by the <<Council Insert Position>>
in accordance with RTA's requirements.

3. Survey Control

Surveying for set-out or construction is arranged by the <<Council Insert Position>>.

4. Measuring and Test Equipment

All equipment used for inspection, measuring and testing is regularly calibrated and maintained in good working order to ensure reliable performance and accurate results.
The <<Council Insert Position>> will select measuring equipment to suit the accuracy of the proposed application and only be used within its range of accuracy. When issuing measuring equipment for use on road maintenance Services, the <<Council Insert Position>> will confirm that the equipment is in current calibration.
If an item of equipment is knocked or dropped or if out-of-calibration is suspected, the user will immediately check its calibration, where possible, by comparing measurement against a similar item. Alternatively, the user will promptly tag the item "NOT TO BE USED" and arrange for it to be recalibrated.
If equipment is damaged, the user will immediately tag it "NOT TO BE USED" and notify the
<<Council Insert Position>> who will promptly arrange repairs.
The <<Council Insert Position>> will arrange for the validity of measurements or tests that utilised defective equipment to be re-assessed.

5. Induction and Training

Council's <<Council Insert Position>> will prepare a network-specific induction and training plan. See RTA Q4M Clause 6.2.2.
Council employees will not perform inspections or maintenance tasks unless competent to do so. Inspection competency includes being conversant with RTA's intervention levels, inspection procedures, safety, traffic control, environmental protection and incident management requirements.
The<<Council Insert Position>> will ensure that all on site personnel engaged on the project (including subcontractor's personnel working under Council's quality system) have undergone an appropriate induction programme which ensures they are aware of how the quality system is to be implemented on the project. The programme will focus on their specific roles and responsibilities, the Council's Quality Plan, Project Quality Plans, the RTA's Intervention and Rectification Requirements, other RTA Specifications, Inspection and Test requirements, on checking that the completed Services meet RTA requirements. This programme is available to RTA staff.
Council will keep records of who has been trained.
OH&S and Environmental training is dealt with fully in Council's Safety Management Plan and Environmental Management Plan respectively.

6. Purchasing or supply by the RTA

Council will ensure anything purchased or supplied by the RTA, including subcontract Services, conforms to the contract and RTA specifications before incorporating it in any Service.
Materials and products supplied will be conforming and traceable.
The <<Council Insert Position>> is responsible for receipt of incoming goods used for the Services. This comprises checking that orders are complete, identified and undamaged, and also that any required documentation such as certificates of compliance and test results are submitted by the supplier.
The <<Council Insert Position>>is responsible for reviewing all inspection and test documents submitted by the supplier for the incoming goods to verify that all quality requirements have been met. A record of this verification will be kept.
Any nonconforming products will be clearly labelled by <<Council Insert Position>> and kept separate from conforming products pending a decision on their disposal. The <<Council Insert Position>> will keep records of such actions.

7. Supply of Materials

Materials Schedule
The <<Council Insert Position>> is responsible for preparing a Materials Schedule for all materials needed to carry out the Services. The Materials Schedule will show:

• Source(s) of supply (eg. gravel pits, quarrymasters, pre-mix concrete supplier),
• Anticipated quantities and dates for use,
• Applicable RTA specifications to be used for purchase eg RTA 3061, RTA 3201, RTA R111,
• If supplier is to carry out tests, frequency of testing and
• If Council is to carry out tests, applicable Test Plan.
Materials Supplied by Council
The <<Council Insert Position>> will arrange any source testing and production testing of any materials to be supplied by Council (eg. from Council gravel pits) in accordance with the Inspection Test Plan.
Materials Supplied by the RTA
The <<Council Insert Position>> will take delivery and inspect the materials supplied by the RTA.
Council will carry out checks on any certificates to ensure the materials comply with the RTA specified quality requirements. Council will keep records of deliveries.
<<Council Insert Position>> will immediately advise the <<Council Insert Position>> of any shortages, deficiencies or materials unsuitable for use. The <<Council Insert Position>> will promptly notify the RTA in writing.
Council staff will handle and store materials so that no damage or deterioration will occur and ensure they are under adequate security. Periodically check the condition of materials in storage. Keep records of these checks as necessary.

8. Identification and Traceability

As required by RTA Q4M Clause 7.5.3, Council will provide written evidence that each lot, area or part of completed Services has passed all inspections and tests.
For Services which are of a routine nature Council will record each discrete work area on the Daily Work Record (see Contract Management Plan Appendix E). This will allow records to be re- examined if any problems are observed in the future.
For Services which require new construction Council will divide the project into discrete work areas or lots. The work area or lot number will be written on each ITP Checklist and Test Report so that any problems can be identified back to their physical location.

The <<Council Insert Position>> is responsible for keeping a Lot Register and Material Traceability Records.

9. Controlling Services

Council work guidelines are provided to direct Council maintenance staff on how
• to carry out the Services,
• to check whether the Services meet RTA requirements and
• to inspect completed Services to confirm that RTA requirements have been achieved.
If a process is complex, unusual or where safety is a major concern, Council will prepare a detailed work instruction.
Council's<<Council Insert Position eg Ganger>> will fill in the Daily Running Sheet to show the Services carried out each day, the location and the visual inspections performed on completed Services.
The <<Council Insert Position eg Council Contract Manager>>> will check that Daily Work Records are accurate and that the <<Council Insert Position eg Ganger's>> visual inspections have been properly recorded. For any Service requiring laboratory testing, the Daily Work Record will then be forwarded to the <<Council Insert Position eg Engineering Director>> to review all inspection and testing according to Council's procedure.
Council notes that:
• details of test methods, frequency and acceptance criteria for final testing are contained in RTA Technical Specifications and RTA Material Specifications.
and
• some RTA specifications require that statistical evaluation be carried out. In these cases Council's tester will randomly choose a number of sampling locations within each lot and calculate a "characteristic" test result for the entire lot. If the lot fails, it will be fully re- sampled and re-tested.
Where RTA Specifications show HOLD POINTS, the <<Council Insert Position eg Council Contract Manager>> will have these released by the RTA's representative before Council continues with the work process except in the following circumstances:

• Final compliance test results have not been received (eg 28 day concrete strength) but test results from earlier similar work, or earlier test results, give confidence that the final test results will show compliance or
• All survey verification to demonstrate conformity for position, level, dimensions and/or tolerances have been completed and work has been passed or
• Council has submitted a written request for a HOLD POINT release within the required notice period, but the notice has expired and advice of the HOLD POINT release/with- hold has not been received. Council can then release the HOLD POINT on behalf of the RTA after notifying the RTA's Senior Project Manager to that effect
The <<Council Insert Position eg Engineering Director>> is responsible for a final review and sign-off of all inspection and testing for each lot. Sign-off will not take place until any outstanding test reports or survey conformance reports for the lot has been received and any non- conformances for that lot have been closed out.

Attachment:- Maintain a quality system.rar