Create an interrelationship diagraph

Assignment Help Operation Management

Reference no: EM132187161

Workshop 3: Affinity Diagrams & Interrelationship Diagraphs

The tools practiced in this workshop are:

Brainstorming

Affinity diagrams

Interrelationship diagraphs

Situation:

Consider that you/your group works for Vic & Anthony’s (a premier steakhouse restaurant) and you have been tasked with perfecting the “customer experience.” In the Analyze phase of your Lean Six Sigma project, you decide to brainstorm ideas for why customers might have a negative experience dining with you. Then, you plan to use an affinity diagram and an interrelationship diagraph to organize all these ideas and then pin-point the key driver(s) and outcome(s) of this problem.

Instructions:

Use information from your training manual in Analyze Phase – Lessons 2-6 to assist you with the activities that follow. Be sure to follow the “best practices” for each tool you use in this workshop.

Activities:

Brainstorm ideas for why customers might have a negative experience dining with you.

Note: You do not have to show your work here, as it will be shown in Activity #2.

Create an affinity diagram that organizes your ideas for why customers might have a negative experience dining with you:

[Paste your work from Microsoft Visio here (use template provided in Blackboard). Please ensure your work is readable on an 8½ in. x 11 in. piece of paper or you will not receive credit for your work.]

Create an interrelationship diagraph that shows the relationships between causes for why customers might have a negative experience dining with you and that highlights the key driver(s) and key outcome(s) you identify regarding this problem:

(continued on next page)

Please briefly summarize (in just one sentence or so) the results from your interrelationship diagraph in terms of a cause-and-effect relationship between your key driver(s) and key outcome(s). [Please note that if your conclusion does not make sense initially in terms of a logical cause-and-effect relationship, you may need to revise the work in your interrelationship diagraph.]

Reference no: EM132187161

Questions Cloud

What are the requirements to become a police officer : What are the requirements to become a police officer? What is the criminal procedure in the country? How are most cases decided?

Define a criminal investigators role in preparing a case : Put yourself in the role of a prosecutor and explain the importance of the final report to the prosecution of a case.

Discuss the type of global selection approaches : Discuss the type of global selection approaches? What are the advantages of having staff from host country to home country?

Central hub and addressed : How has Pure Michigan's new web presence created a central hub and addressed or used the following in their website content?

Create an interrelationship diagraph : Create an interrelationship diagraph that shows the relationships between causes for why customers might have a negative experience dining with you

What is your retailers competitive strength : Who are the retailer’s competitors, both direct and indirect? What is your retailers competitive strength.

How have your experiences as citizen of very diverse nation : How have your experiences as a citizen of a very diverse nation helped you to understand the other cultures of the world?

Edible arrangements-edible fruit baskets : Edible Arrangements® - Edible fruit baskets – Creates fresh fruit arrangements and gourmet chocolate dipped fruit to order.

Discuss the issues surrounding the case : Your essay should have an introduction summarizing the criminal and case, a body that discusses the issues surrounding the case.

User Account

All Pages