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Create an ERD data model for the situation:
When new patients are seen for the first time they complete a patient information form that asks for their name, address, phone number, and brief medical history, which are stored in the patient information file. When a patient calls to schedule a new appointment or change an existing appointment, the receptionist checks the appointment file for an avilable time. Once a good time is found for the patient, the appointment is scheduled. If the patient is a new patient, an incomplete entry is made in the patient file; the full information will be collected when the patient arrives for the appointment. Because appointments are often made far in advance, the receptionist usually mails a reminder postcard to each patient 2 weeks before the appointment.
Consider that the information system covers appointments, dental exams, billing and payments.
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The manager is also responsible for resolving disputes among employees and customers and between employees.
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