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Create an Employee Evaluation
Using your job analysis sheets, create a 10 item evaluation instrument.
The evaluation instrument can be Self, Peer, Supervisor, Guest, or 360 system.
Remember what you want to evaluate! ----Results, behavior, KSAs
Finished Document Should include:
Here is the job analysis sheet:
Job Title
Guest Service
Tasks
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Direct activities of professional and technical staff members and volunteers. See more occupations related to this task.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Tools and Technology
Data base user interface and query software - Client information databases; FileMaker Pro; Microsoft Access Hot technology.
Medical software - Healthcare common procedure coding system HCPCS Hot technology ; PointClickCare HER.
Office suite software - Corel WordPerfect Office Suite; Microsoft Office Hot technology.Presentation software - Microsoft PowerPoint Hot technology See more occupations related to this technology.
Spreadsheet software - Corel QuattroPro; IBM Lotus 1-2-3; Microsoft Excel Hot technology.
Knowledge
Customer and Personal Service
Administration and Management
English Language
Psychology
Education and Training
Skills Required
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Abilities
Oral Expression
Oral Comprehension
Problem Sensitivity
Written Comprehension
Deductive Reasoning
Work Activities
Communicating with Supervisors, Peers, or Subordinates
Getting Information
Organizing, Planning, and Prioritizing Work
Interacting With Computers
Performing Administrative Activities
Work Context (e.g. time spent doing certain activities)
Electronic Mail - 100% responded "Every day."
Telephone - 98% responded "Every day."
Face-to-Face Discussions - 94% responded "Every day."
Work With Work Group or Team - 71% responded "Extremely important."
Contact With Others - 72% responded "Constant contact with others."
Education
50% of Bachelor's degree
24% of Master's degree
8% of Associate's degree
Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations.
Training Needed
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Work Styles (e.g. dependable)
Integrity
Dependability
Adaptability/Flexibility
Initiative
Concern of Others
Wages
$13.23 hourly, $30,230 annual
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