Create an employee evaluation

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Reference no: EM133028447

Create an Employee Evaluation

Using your job analysis sheets, create a 10 item evaluation instrument.

The evaluation instrument can be Self, Peer, Supervisor, Guest, or 360 system.

Remember what you want to evaluate! ----Results, behavior, KSAs

Finished Document Should include:

  • Job Title
  • Evaluation Type
  • 10 evaluation items

Here is the job analysis sheet:

Job Title

Guest Service  

Tasks

Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. 

Direct activities of professional and technical staff members and volunteers. See more occupations related to this task.

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

Tools and Technology

Data base user interface and query software - Client information databases; FileMaker Pro; Microsoft Access Hot technology.

Medical software - Healthcare common procedure coding system HCPCS Hot technology ; PointClickCare HER.

Office suite software - Corel WordPerfect Office Suite; Microsoft Office Hot technology.Presentation software - Microsoft PowerPoint Hot technology See more occupations related to this technology.

Spreadsheet software - Corel QuattroPro; IBM Lotus 1-2-3; Microsoft Excel Hot technology.

Knowledge

Customer and Personal Service

Administration and Management

English Language

Psychology

Education and Training

Skills Required

Service Orientation

Social Perceptiveness

Active Learning

Active Listening

Complex Problem Solving

Abilities

Oral Expression

Oral Comprehension

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Work Activities

Communicating with Supervisors, Peers, or Subordinates

Getting Information

Organizing, Planning, and Prioritizing Work

Interacting With Computers

Performing Administrative Activities

Work Context (e.g. time spent doing certain activities)

Electronic Mail - 100% responded "Every day."

Telephone - 98% responded "Every day."

Face-to-Face Discussions - 94% responded "Every day."

Work With Work Group or Team - 71% responded "Extremely important."

Contact With Others - 72% responded "Constant contact with others."

Education

50% of Bachelor's degree

24% of Master's degree

8% of Associate's degree

Related Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. 

Training Needed

Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Work Styles (e.g. dependable)

Integrity

Dependability

Adaptability/Flexibility  

Initiative

Concern of Others

Wages

$13.23 hourly, $30,230 annual

Reference no: EM133028447

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