Create an abbreviated change management plan

Reference no: EM133054078

Question: The owner of Respond to Resolve would like me to create an abbreviated change management plan as well as a presentation to your call center employees to communicate this new time off request policy. Be sure to complete the following:

Change Management Plan
Introduction: Begin the plan by explaining the importance of creating a change management plan. Answer the following question: How do change management plans support the success of an initiative?
Current Problem: In the next section, discuss the current problem and proposed change. Include the following:
Proposed Change: Describe what change will be implemented.
Reason for Change: Explain why this change needs to be implemented.
Intended Outcome: Describe the desired outcome from making this change.

Stakeholder Impact: In the next section, list at least two potential benefits and at least two potential perceived adverse effects on each of the following:

Internal Stakeholders: For the purpose of this plan, the only internal stakeholders I need to describe are your employees. Your employees are call center employees who will be requesting their time off with the new system.

External Stakeholders: For the purpose of this plan, the only external stakeholders you need to describe are your customers. Your customers are the local owners of small businesses whose calls you answer at Respond to Resolve.

Communication Plan: Conclude your change management plan with a brief communication plan.

Describe how and when you will communicate this change to employees. Consider including your Change Management Presentation in this plan. You do not need to draft specific communication, aside from the presentation, but should describe the message type and tone. ("When" here refers to how long before the change is being made and how often the communication will be broadcast to the organization.)

Determine if you will communicate this change to customers. If so, how and when will you do so? If not, why not? ("When" here refers to how long before the change is being made and how often the communication will be broadcast to the organization.)

Change Management Presentation

Change Proposal: Explain the proposed change, the reason for the change, and the desired outcome. This information can be taken from your change management plan but edited to use employee-facing language. It is critical to keep in mind your audience for the presentation.

Strategies to Cope: Share at least two specific strategies for your employees to cope with the change. Consider managerial best practices in your proposed strategies for employees.

Next Steps: Include at least two next steps that your employees can take if they have any additional questions. This could be a person to contact, an informational packet that will be distributed, a company-wide follow-up email, etc. Consider the best method to communicate this information and answer additional questions.

Potential Adverse Reactions: Choose at least two potential adverse reactions that you listed in the change management plan. You do not need to list them in the presentation itself; but instead, anticipate the reactions of your employees and include proposed solutions.

Need to submit a 1,000 to 1,500 word abbreviated change management plan. Be sure to summarize the change, intended outcome, stakeholder reactions, and communication plan.

Verified Expert

The report is an abbreviated change management plan for new time off policy in the call center. The overview of the changemangemnet plan, its impact, its implications to the internal and external stakeholders and related aspects are discussed. References are included as well.

Reference no: EM133054078

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