Create a workflow diagram for each of the new processes

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Reference no: EM133372246

Question: After monitoring the staff, Vanessa has identified six areas that need improvement in order to achieve the required customer service and budget outcomes. Vanessa has asked you to meet with the team and have them provide ideas on how to improve efficiencies and/or service levels for the following:

Delays and time difficulties in serving beverages.
Difficulties in resolving customers special requests on the night.
Staff performance:
- staff turning up 10 or more minutes late for shifts.
- staffing levels - not enough staff to complete service requirements to level needed to meet customers' needs.
- Skill profiles: Staff do not have the skills required to complete tasks to appropriate level set by the organisation.
Procedural requirements - Desserts often served before mains are cleared from tables.
Technical failure - walkie-talkies running out of power halfway through events.
Financial - Sales department not charging for additional theming such as centrepieces, coloured chair covers and gold bows.

- Create a workflow diagram for each of the new processes and explain the changes and expected performance outcomes/ results for each

Reference no: EM133372246

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