Create a tool to appropriately measure customer satisfaction

Assignment Help Business Law and Ethics

Reference no: EM133802995

Assignment:

Can you please provide constructive feedback on my criminal justice survey? I also need help with finding at least two quotes and two peer-reviewed sources to support the content on my survey. I had to create a tool to appropriately measure customer satisfaction. This assessment tool should be specific to the criminal justice consulting project I have worked on throughout the course called prison reform. Here is what I have so far for my survey: This survey focuses on our recent project in prison reform. Your responses are confidential.

Survey Questions

Overall Satisfaction

Rate your satisfaction with the project outcomes (1-10).
What aspects were you most satisfied with?

Project Relevance and Impact

How relevant were the project outcomes to your needs? (Very Relevant to Not Relevant)
Rate the impact on improving [specific aspect]. (High to No Impact)

Expertise and Professionalism

Rate the expertise of our team. (Excellent to Poor)
Did the team demonstrate professionalism? (Yes/No)

Communication and Collaboration

Rate the effectiveness of communication. (Excellent to Poor)
Were you involved in decision-making? (Yes/No)

Timeliness and Budget Management

Was the project completed on time? (Yes/No)
Rate our budget management. (Excellent to Poor)

Sustainability of Outcomes

Will the outcomes be sustainable long-term? (Yes/No)
What additional support is needed?

Suggestions for Improvement

How can we improve our services?
Are there other areas in criminal justice to address?

Reference no: EM133802995

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