Create a tighter supply chain management

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Assignment:

Technologies such as B2B e-marketplaces create tighter supply chain management, driving out costs. You'll recall that another major business initiative is customer relationship management (CRM).

How can B2C or B2B e-commerce businesses enhance their CRM initiatives? It becomes easier or harder to maintain relationships with customers as businesses move toward more electronic commerce? Explain your reasoning using how your researched company achieves this.

Using the internet, business journals, etc., find a company you researched that fits the model for the questions asked above. Even if you work for a company and use that as an example, please find research backing up your response. Your response should answer the questions based on the company you have researched.

Reference no: EM133271958

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