Reference no: EM133036810

PROJECT:

Scenario: 

ABC TAX PTY LTD is tax agency organisation that has 4 offices spread out of Victoria. Their central office is located in Melbourne CBD and there are 3 branches located in Geelong (West), Dandenong (East) and Echuca (North). 

The company uses a legacy tax software that being used by the company for 5 years and it's already outdated. The software company is closed already and there's no available support and upgrades for the software. There branches are still using a manual file system that transmitted to the central office via post. 

The owner of the company has decided to consolidate and interconnect all the offices. They are looking to purchase a complete customer relationship management and tax accounting software that will be used by the branches and central office. 

The tax company hired your organisation to work in creating a complete IT solution. Your Manager asked you to lead the IT team to investigate and research to propose a solution to the Board of Directors of ABC TAX PTY LTD. 

Company Information: 

• Currently have 30 employees in central office and 5 employees on each branch. 
• The company have 500 corporates and over 1000 individual clients.
  The company is expected to double the amount of client by the end of the year. 
• The company has an annual revenue of $1.5 million.

Requirements: 

The CEO of ABC TAX PTY LTD requested your organisation to submit all the documents, recommendation and proposal. Below are your deliverables to the organisation. 

1. Network Technologies - IT equipment should allow network expandability in speed, size and capacity.
2. Connectivity Requirement - The 3 branches should be connected to the central branch
3. Software Technologies - Tax software should be cloud based solution
4. Staff Access - All staff should be connected in one central domain
5. Remote Access - Tax and sales agents can remote log-in in the server

Read and understand the above project task and perform the following tasks: 

Tasks: 

A.  Identify information sources 

1. Determine information required according to project requirements
2. Evaluate available information against project requirements
3. Identify additional information sources based on evaluation of information
4. Create a questionnaire to gather information from key stakeholders (questionnaire must include open and closed questions)

B.  Gather data using different gathering techniques 

1. Review current organisational documentation and identify data required for project.
2. List four ways to gather information from the stakeholders and gather information of ABC Tax.
3. Review the gathered information and other data sources such as manuals and memos of ABC TAX.
4. Find out the critical business factors of the company that will affect the business operation

C.  Find an appropriate person (IT professional/Trainer/assessor) to confirm your finding regarding business-critical factors relating to current and future operation of the company. Analyse and review data according to company requirements 

1. Review and analyse the response of the client person (IT professional/Trainer/assessor) to have a clear idea of the priorities of the organization.
2. Create a summary of report based on the data you have gathered for review according to organizational policy and procedure.
3. Present the outcome of the report to the Board of Directors of the company.