Create a service blueprint that depicts an overnight stay

Reference no: EM132479326

Point 1: This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities, including those that are unseen by the customer.

Question 1: Create a service blueprint that depicts an overnight stay in a nationally-recognized hotel chain. Your blueprint should capture the process, which begins with a client's call to the reservationist and ends with checkout and departure the following day. In addition to your service blueprint, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process. These process applications are commonly referred to as ‘poka-yokes' - roughly translated from Japanese into English as ‘error or mistake- proofing'.

Reference no: EM132479326

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