Create a personal relationship and a team attitude

Reference no: EM133652320

Question: Why do we paraphrase emotion? to come across as friendly and welcoming to let the customer know we care about them to hear the any emotion from the customer to create a personal relationship and a team attitude to let the customer know we are listening to let the customer know they have reached the right place to speak more forcefully in order to sound confident to let the customer know we understand their personal situation

Reference no: EM133652320

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