Reference no: EM133158105
BSBLDR523 Lead and manage effective workplace relationships
BOUNCE FITNESS CASE SCENARIO
You are to review the scenario below and prepare a response to the situation based on each of the Assessment Task instructions.
Discrimination can be a source of heated conflict, potentially ending in legal trouble for a company or its owners. Discriminatory conflicts can arise from personal prejudices on the part of employees or perceptions of mistreatment of employees.
Brian is employed as a Customer Service Officer at Bounce Fitness. He is 66 years old and is unsure as to what age he will retire.
He has worked at Bounce Fitness for more than 10 years and participates in mandatory workplace training every 12 months.
Brian's role is to receive and respond to incoming telephone calls and emails from Bounce Fitness customers.
Brian has recently made a complaint to the human resources department and has claimed to have been experiencing age discrimination from his work colleagues. Brian says that for two years he has been subjected to offensive and inappropriate comments regarding his age.
He claims, for example, that he was called an ‘old man' and ‘expired' and discovered there is a betting game currently being played about his possible date and age of retirement. Brian also claims that the persistent comments have caused him much distress and isolation within his team.
As Brian's Manager, Tina Morrison from H.R has requested you to follow up on this complaint and produce a response that:
• Clearly identifies the key issue/s
• Recommends ways to resolve any conflict
• Promotes the company's cultural diversity and ethical environment within in your team
ASSESSMENT TASK: UNDERSTANDING PROFESSIONAL LEADERSHIP
INSTRUCTIONS
You are required to create a Leadership Guide for Bounce Fitness leadership team on how to display professional leadership behaviour and conduct in their role as a manager or team leader. Your Leadership Guide should include the following headings and information:
Heading 1 - Summary of leadership guide: listing ways you gain, or how you could gain and maintain the trust and confidence of colleagues and external contacts.
Heading 2 - Methods of communication: suggest ways to adjust interpersonal communication styles to meet Bounce Fitness. organisational cultural diversity and an ethical environment.
Heading 3 - Leadership techniques: suggest how to guide and support teams with adversity and changes to the workplace environment.
ASSESSMENT TASK D: AGE DISCRIMINATION; CULTURAL DIVERSITY AND ETHICS
INSTRUCTIONS
You are required to develop and deliver a PowerPoint presentation specifically for the leadership team to be used for a Bounce Fitness training workshop on the topic of age discrimination and promoting the organisations cultural diversity and ethical environment. You need to coordinate a time with your Trainer to deliver the presentation during class time and you will be observed during your presentation by your Trainer.
Your presentation needs to be in the context of Bounce Fitness, and you need to provide information on the following topics:
1. Discuss and demonstrate an understanding of the laws on age discrimination.
2. How will Bounce Fitness promote cultural diversity and ethical environments through equal opportunity.
3. How to manage conflict constructively within the work team by providing an example of Brian's situation and solution from Task 1.
4. Best practice ideas on building effective workplace relationships and understanding the importance of workplace diversity.
5. A flow chart which outlines from start to finish the issue resolution process at Bounce Fitness demonstrating how the leadership team can provide guidance, counselling, and support to assist employees in resolving their work difficulties.
Attachment:- Lead and manage effective workplace relationships.rar