Reference no: EM131592488
Assignment: Customer Satisfaction Survey
Your employee handbook is almost complete. You realize the importance of customer service and satisfaction, and have decided to include a copy of a customer satisfaction survey so that your employees can see what they will be measured on.
This week for your project you will need to do the following:
• Create a customer satisfaction survey related to the healthcare profession using Survey Monkey
o Please sign up for Survey Monkey (you can obtain a free, limited account) and create a survey. Create your account. You will notice that you can create a variety of question types. Be creative and explore all of the options. Develop a survey of at least 10 different questions.
• Create a memo for employees explaining why you created the survey and how it was created. Include the link to your survey at the end of your memo.
o Determine the appropriate manner of communication and content, and to use effective skills and organization when drafting your memo.
o Use proper memo formatting.
o Remember to apply a tone that's suitable for your employee audience.