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Discussion/Activity:
Consider one segment in your work that can be considered your customer. Using the design and prompts on page 131 of the textbook, create a customer empathy map, and summarize it using the appropriate categories.
Post a substantive response to the question (minimum 250-300 words).
Reply in a scholarly and substantive manner to at least two of your classmates
Attachment:- Berger-AMoreBeautifulQuestionChapter Red.pdf
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The aim of this assignment was to create a customer empathy map and provide brief description for the map. In this assignment, selecting a hospital, a customer empathy map is created for its target market that is the patients. A brief description is provided for all the points pinned in the map and key rationale is provided for the same. The customer empathy map includes: Think and feel, see, hear, say or do, pain and gain.
Initial Post is due by Thursday, 11:59pm CST. Reply in a scholarly and substantive manner to at least two of your classmates by Sunday, 11:59pm CST. (5 Points) do it briefly
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