Reference no: EM132783602

Process Mapping Assignment

Create a cross functional or basic process map of a process for the following examples:

Approx. 10 - 15 process activities (inclusive of decisions, delays, etc.)
Option to create in Visio or excel

Include decision points, parallel/alternative path

Identify ‘value add & non-value add' steps or process activities

Estimate or measure times for each step

Conduct cycle time analysis or determine cycle time efficiency.

Summarize your findings or conclusion in a few sentences.

In teams, create standard process map of any one of the following (minimum 15 steps, include decision points)

You work at Starbucks as a Barista, customer orders for Low whip, soy, caramel latte

You work at GAP, customer returns order without receipt

You arrive at BC Place, Purchase food and find seats for concert