Create a comprehensive list of objectives

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Reference no: EM1337985

Create a comprehensive list of objectives to measure, a sample mock-up report or graph, actions that could be taken proactively to manage each measurement, and a few techniques that can help motivate employees with respect to each metric. Collate the above information for each of the following areas:

  1. Call load
  2. Resolution time by tier

Reference no: EM1337985

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