Reference no: EM133029861
Exercise #1: WestJet (TO BE POSTED IN THE DISCUSSION BOARD) two core competencies.
About WestJet:Culture:Mission:
You've been asked to create a competency model for WestJet. Consider the information below and suggest
WestJet was founded in 1996 by Clive Beddoe and a team of like-minded partners, who believed that just because you pay less for your flight, doesn't mean you should get less.
Armed with that philosophy, three aircraft, five destinations and 220 friendly WestJetters, we began our journey - a journey that would help us become a company of more than 12,000 passionate WestJetters flying our fleet of Boeing 737 Next-Generation aircraft to more than 100 destinations across our network. Our continued efforts toward responsible growth consider our impact to the environment, to the communities where we fly and to and the people we reach on a daily basis.
What we say in our ads is true: Owners care. Sure, it's our aircraft that fly you places, but it's really our people who get you there. In fact, our entire corporate culture has been built around caring for you, our guests, by providing a great guest experience. After claiming top spot in Waterstones' study of Canada's 10 Most Admired Corporate Cultures for four years, WestJet was inducted into its Hall of Fame in 2010. In 2011, WestJet was designated as a J.D. Power Customer Service Champion (one of two companies in Canada and the only airline to make the list), ranked third in Aon Hewitt's best employers in Canada and was chosen as the Canadian airline with the best flight attendants by flightnetwork.com. On top of this, WestJet was chosen as Canada's preferred airline. Again.
To enrich the lives of everyone in WestJet's world.
Values:
- Commitment to safety
- Positive and passionate in everything we do
- Appreciative of our People and Guests
- Fun, friendly and caring
- Align the interests of WestJetters with the interests of the company
- Honest, open and keep our commitments