Reference no: EM132594453

SITXGLC001 Research and comply regulatory requirements

Assessment task : Project

This assessment requires you to create a business compliance system for any Hotel establishment in Melbourne by completing the following:
• access and interpret regulatory information and determine the scope of compliance for the operations of any Hotel establishment in relation to at least six different areas of compliance : WHS/COVID-19 Regulations, security , risk management, food and beverages compliance regulations, financial compliance in tourism industry
• develop policies and procedures for legal compliance with each of the above areas of compliance
• integrate into compliance planning activities and documentation:
• sources of detailed information and advice on regulatory compliance
• objectives and primary components of a broad range of local, state, territory and commonwealth government laws relevant to the specific to the business operations
• use of policies and procedures in managing regulatory compliance.

Task 1: Research business compliance requirements

Q1:
You'rea General Manager Operations at a Hotel establishment in Australia. Describe the nature of your business and its operations. Your role is to manage all aspects of the Hotel operations, including restaurants, bars, hotel accommodation, customer /guest services, events and conference facilities and you are responsible for the financial operations of these areas.
Your response to this question will form the basis of your entire project, so provide detailed description of each of the above-listed areas of operations. Using Internet research related to the business, use financial and any other available data.

Q2:
You're responsible for planning and creating a business compliance system to ensure the establishment's compliance with legal and licensing requirements.
List legal and licensing requirements for the following 6 areas of compliance in your business:
1. WHS/COVID-19 Regulations,
2. security,
3. risk management,
4. food and beverages,
5. compliance regulations,
6. financial compliance in tourism industry

Q3: Which of the regulatory requirements listed do you need to research for the area of operations you chose in question 2? Tick/list them.
• COVID_19 regulations
• Anti-discrimination (including EEO and harassment)
• ACL (including refunds, exchanges and cancellations, terms and conditions of quotations and consumer contracts)
• Contracts
• Employer superannuation contributions
• Environmental protection (including hazard identification, minimal impact practices and incident reporting)
• Fair Work Act 2009 (including NES)
• Local community protection (including land management, land access and protecting neighbours' lifestyles)
• Taxation
• Workplace/industrial relations
• Insurances (including public liability and workers' compensation which also includes injury reporting and occupational rehabilitation)
• WHS
• Workers' compensation especially injury reporting and occupational rehabilitation
• Criminal Code Act 1995 - child sex offences outside Australia
• European Package Travel Directive
• Food safety and Food Standards Australia New Zealand Act 1991
• Liquor licensing and RSA •Responsible conduct of gaming
• Queensland Tourism Services Act 2003
• Residential Tenancies Act 1997
• Travel agents licensing

Q4: Consult with regulatory authorities and evaluate your area of business operations to determine the scope of compliance requirements. List in correct order the local, state, territory and commonwealth government laws, codes, standards or licensing requirements you need to comply with and the consequences of non-compliance for you as the manager and for the business as a whole.

Task 1.1 Communicate with regulatory authorities
• Read and research tourism, travel and hospitality law and other relevant legislation that apples in your state.
• Identify 3 necessary forms and complete them so they're ready for use in your business.
• Submit the completed forms to your assessor.

Question and answer

Q1: List all the sources you accessed and authorities you contacted to gather regulatory information specific to your area of business operations.

Q2: Assess your need for specialist legal advice. State what advice you needed, who you contacted and the advice they gave.

Task 2: Establish a business compliance system for the 6 areas of compliance
• Based on your research in Task 1, develop the necessary regulatory policies and procedures and document them in a format that workers can access and understand.
1. WHS/COVID-19 Regulations
2. security
3. risk management,
4. food and beverages
5. compliance regulations,
6. financial compliance in tourism industry
• Examples of policy and procedure formats and inclusions are included in the multimedia content of this unit for your reference.
• Remember to include the following as they relate to your business and area of compliance.
»Staff roles and responsibilities for regulatory compliance including:
• any requirements to develop and implement plans, policies, codes of conduct or incorporate certain business practices
• how to adhere to mandatory codes of conduct enshrined in legislation
• rights and responsibilities of employees and employers •other specific actions that must be taken for legal compliance.
» Key practices prohibited by law.
» Auditing and inspection of premises.
» Mandatory training and certification requirements. This could be in the form of a training register, training plan and/or policy.
» Requirements for record keeping and acceptable record keeping mechanisms.
» Statutory reporting requirements for businesses.
•Submit the documented policies and procedures to your assessor.

Question and answer

Q1: Describe how you intend to get updated information on laws and licensing requirements.

Q2: Describe how and at what times you are going to distribute the policies, procedures, information updates and associated legal information to personnel.

Q3: How are you going to check that all personnel understand their roles and responsibilities for legal compliance?

Q4: How is a compliance policy used to manage regulatory compliance?

Q5: What insurances will you need to purchase to minimise risk to the business?

Task 3: Monitor the compliance system
Question and answer

Q1: What system will you use to maintain business and occupational licences?

Q2: How will you check contractor compliance?

Q3: Evaluate your area of business operation over a period of time. List any non-compliance you identified in each of the 6 areas of compliance and describe how you implemented modifications to comply in each case. For example, if you failed to provide hand sanitizers developed a policy for inducting new employees, you might describe a non-compliance such as being at risk of COVID-19 infection.
Q4: Describe any opportunities you identified to maintain knowledge of current regulatory requirements. What new information did you learn in each case or this assessment activity, describe the type of opportunities you would look for to maintain currency of knowledge.
Q5: How did you, or would you, communicate the updated regulatory information in question 4 to others?

Task 3.1 Revise your policies
• Review and change two of the policies or procedures you wrote in Task 2 in light of the updated information so that they comply with the most current laws and licensing requirements.
• Highlight the changes.
Submit the revised documents to your assessor.

Task 4: Portfolio of evidence
Q1: In tasks 1 to 3, you researched and documented policies and procedures for each of the 6 areas business compliance. In this task, you must access and interpret regulatory information for each area.
Record your answers in the table provided and submit to your assessor

Attachment:- Project instructions .rar