Create a bad news business letter

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I need help to create a bad news business letter. The letter should be written to Mary Lamb; 4000 Lima Street, Mercury, Oregon 97309. You are writing for your company--Pianos and More. Mary purchased an Merry Music electronic piano keyboard via the online portion of your store. The keyboard is no longer working, and she wants a replacement free of charge. The product worked for one year and two days. The warranty was for one year; therefore, you will not replace or repair the product free of charge.

Reference no: EM132223351

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