Reference no: EM132691062

CR472 Management for Quality Control and Excellence - The Academy of Identity and Citizenship

Assignment Project and Presentation

Learning Outcome 1: Appraise approaches of quality improvements and various business excellence models and q uality awards; Baldrige, Deming, EFQM, and UAE awards.

Learning Outcome 2: Apply knowledge and skills of quality assurance and control in projects relatedto business organizations.

The Project:

Choose a company that is involved in global environment and write a report about the following tasks:

1) Summarize a general overview about the company. (Industry, major products or services, markets, geographic locations, major competitors, capital, net sales and net profit)

2) Find the vision, mission and quality policy of the chosen company, then analyze these statements. What are the main findings you can conclude?

3) Explain how the chosen company; defines the customer needs, maintains customer satisfaction and loyalty, controls and assures the quality of its goods or services provided. How do you evaluate the company's performance in this scope?

4) Assume that you are a member in the evaluation committee in one of the national quality awards. Define your business excellence model then elaborate how you evaluate the chosen company (Discuss any five aspects along with examples).

Presentation Instructions :

The following items should be included in your presentation:
1) First slide: your name, ID no, lecturer name, academic year, semester, etc.
2) Second slide: presentation outlines.
3) Introduction: general overview about the chosen topic.
4) Body main topics and analysis.
5) Findings and conclusion.
6) References used in the last slide.

Attachment:- Management for Quality Control and Excellence.rar