Reference no: EM13519470

FILL-IN-THE-BLANK 

1.Arnold Palmer Hospital uses ___________ to seek new ways to reduce readmission rates. 

2.___________ costs result from production of defective parts or services before delivery to the customer. 

3._______ is a set of environmental standards developed by the International Standards Organization. 

4.The work by _________ regarding how people learn from each other’s successes led to the field of cross-functional teamwork.  

5.Not only customers, but stockholders, suppliers, and others, are among the _________ whose values must be protected in making ethical decisions concerning the quality of products. 

6._________ is the Japanese word for the ongoing process of incremental improvement. 

7.Enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible in the organization is called ______________. 

8.Respect for _________ is a cornerstone of continuous improvement. 

9._________ selects a demonstrated standard of performance that represents the very best performance for a process or activity. 

10.A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n) _______________. 

11.___________ diagrams use a schematic technique to discover possible locations of quality problems. 

12.________ are graphical presentations of data over time that show upper and lower control limits for processes we want to control. 

13.________ is doing the job properly with the operator ensuring that this is so.