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Cost of Quality

Assignment Help Operation Management
Reference no: EM132854103

PART 1

"Cost of Quality" Please respond to the following:

Select two fast food restaurants in the US and evaluate them in terms of service quality. Suggest ways to improve the service quality.

Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the "Seven QC tools". Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.

PART 2 

Select one fast food restaurants (Wendys) and evaluate them in terms of service quality. Suggest ways to improve the service quality.

Reference no: EM132854103

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