Cost classifications involved in financial management

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Reference no: EM132302192

1. Which of following is (are) cost classifications involved in Financial Management for IT Services?

Direct cost vs. indirect cost

Fixed cost vs. variable cost

Capital cost vs. operational cost

All of above

2. Which of the following is not the objective of Service Strategy?

Provide the ability to think and act in a strategic manner

Determine how to pay for services

Make solid cases for investment

Improve the service quality by strategic planning

3. ___________ensure that an entire service can be implemented, transitioned, and operated efficiently and effectively.

Five Aspects of Design

4 Ps of Services Design

Functional speciifications

None of above

4. In information security management, ______ is to ensure accuracy, completeness and timeliness of the information

confidentiality

availability

integrity

verifiability

5. Which of following is an objective of Service Level Management (SLM)?

to provide and improve the relationship and communication with the business/customer.

to understands the business requirements, organization’s operation and the IT infrastructure.

to deliver a cost effective and sustained level of availability for an IT service.

to support the overall business continuity management process

Reference no: EM132302192

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