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Coordinate implementation of customer service strategies

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Reference no: EM132949732

BSBCUS401 Coordinate implementation of customer service strategies

1. Discuss the term 'customer'. Who might the term include?

2. Why it is important to assess the customer needs, and what strategies could you implement to identify them?

3. Why is customer feedback necessary? Describe three different ways of collecting feedback from customers regarding how they perceive you and the services you provide.

4. Provide two examples of relevant and constructive advice of promoting the improvement of customer service delivery?

5. Give examples of technological applications or online services that might be used to structure and present information on customer service needs?

6. What are the ways that customer service strategies and opportunities may be promoted to, designated individuals and groups?

7. Discuss the type of budget resources that may be available to you to fulfil customer service objectives in an organisation.

8. List any three sources of customer complaints?

9. Provide a step by step process on how to deal with customer complaints.

10. Who should be reported regarding the changes necessary to maintain service standards?

11. Discuss the types of reporting procedures used in organisations to evaluate and report on customer service.

12. In your own words, how does the following legislation affect business operations regarding implementation of customer service strategies?

  1. anti-discrimination legislation
  2. ethical principles
  3. codes of practice
  4. privacy laws
  5. Work health and safety

Reference no: EM132949732

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