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How can a company identify customers when those customers don't talk to its representatives very often, if at all -- at least not individually? (Consider a pet food manufacturer that sells to retailers, not directly to consumers. Or a convenience store that operates on a cash basis. Or a fast-food chain. Or a business-to-business company that doesn't have a human sales force).
A company offers ID theft protection using leads obtained from client banks. Three employees work 40 hours a week on the leads, at a pay rate of $35 per hour per employee. Each employee identifies an average of 3,600 potential leads a week from a lis..
Discuss what food stores are involved in this process and what social forces or trends you believe are behind the local, sustainable, and organic movement.
A california auto club reengineers customer service. describe the customer service process at CSAA
Discuss the principles of managing complexity and relate some of these principles to organizations that must contend with complexity. In addition, present a working definition of Lean and Agile methodologies and principles, then compare and contrast ..
Why is effective communication a critical skill for any businessperson? Why is Problem Solving a critical skill for any businessperson? Why is Creating New Opportunities a critical skill for any businessperson? Why is Leading a critical skill for any..
Discuss the significance of waiting line costs. Here, ensure to address the importance of satisfied customers, arrival points, and service characteristics.
What can managers and organizations do to help employees who work from home be efficient and effective? What do you think are the challenges for both managers and employees in a work from home situation?
Imagine you are a venture capitalist in July 1999, and you have been asked to invest in a $30 million "B" round for Sendwine.com. Would you invest? What criteria would you use to assess this opportunity? How is Sendwine positioned against those cr..
Competitive Advantage and 3 Generic Strategies Describe some of the pitfalls associated with each of the three generic strategies. The three generic strategies overall cost, leadership, differentiation and focus.
A manager must decide between two location alternatives, Boston and Chicago. Boston would have annual fixed costs of $70,000, transportation costs of $60 per unit, and labor and material costs of $200 per unit.
Suppose you are going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimension, give an example of how you would judge the quality of the service.
How do you think communication processes will change within the next 5 years? What may be the challenges? What may be the opportunities?
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