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Controlling activities and operations

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Reference no: EM132544958

Please read Chapter 18 Controlling Activities and Operations

There presents two ways for controlling employee performances: "delivering effective performance feedback" and "using disciplinary actions". For the first type, for a convenience store's manager, please provide two examples about what performance measures would the manager be asked to report back to his/her head office. Further, for a convenience store's worker, please provide one example about how to use "disciplinary actions" way to control the worker to deliver satisfactory services to customers.

Reference no: EM132544958

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