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As a manager employed by Want-It-Now Rapid Delivery Service, you are responsible for pricing the services involving same-day deliveries. Among your primary concerns is the competitive aspects of your business. You have proposed contractual language that states "any package picked up after 10:00 a.m. will be considered as if it is picked up the next business day. Any package delivered before 10:00 p.m. on the day of pick up will be considered to have arrived on that business day. Under the language, a package received at 11:00 a.m. on Tuesday and delivered by 10:00 p.m. on Wednesday is considered, by you, to involve a "same-day delivery." The impact of this language is that a business day lasts for as long as 36 hours; thereby giving a customer the wrong impression of the phrase "same-day delivery."
The Federal Trade Commission (FTC), under its authority to protect the public from unfair or deceptive trade practices, has contacted your company asking questions about the plain meaning of "same-day delivery." In anticipation of a face-to-face meeting with an FTC investigator, you strive to answer these questions.
To what degree does the FTC have authority to question your business practices?
Are your clearly stated contractual provisions unfair or deceptive?
Should you cooperate with this investigator or seek a court order enjoining this investigation?
How do you challenge the FTC's action if a formal complaint is filed against your company?
Pick one of their processes (For example: taking customer orders at McDonalds). Describe this process and point out any elements of waste. Describe how you would improve this process to eliminate the waste you identified.
Many observers of the Darling case, including the Hospital's counsel, saw Dr. Alexander as the more culpable party. 1) Do you therefore think it makes sense that the Hospital was liable at all and, if so, paid a far greater amount in damages?
Evaluate the attractiveness of entering the movie rental business. Be sure to include product differentiation, switching costs, and loyalty programs in your analysis.
Learning Outcomes This assessment addresses the following subject learning outcomes:
Do you think strategically both parties should modify their ideological positions closer to each other or move further from one another? Explain.This is an open-ended question. Please think of Game Theory and Nash Equilibrium when answering this q..
Rewarding employees for performance is a very good idea and it will bring morale up. What types of rewards would have to be implemented for it to be effective?
How would entering into the global arena affect your business, your region, and the country as a whole - What are the risks, advantages, and disadvantages to your business and the welfare of the country? Do you think it is worth it?
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The expected project completion time for the construction of a pleasure yacht is 21 months, and the project variance is 6.
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What is the information-is-weakness effect and what is its role in a negotiation?
Why should health care managers know about specific recruitment strategies? Explain.
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