Contract transportation services to mining firms

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Reference no: EM132247251

SmallValley Haul, Inc. is small independently own narrow gauge railroad that supplies contract transportation services to mining firms, hauling ore and mining equipment. CCP, it’s primary customer noticed SmallValley was lacking in quality improvement efforts. In good faith SmallValley responded to CCPs feedback and put its efforts into its billing errors and focused on them for the next six months. Results were dismal and they noticed they had defective bills averaging 60%. After process improvement and intensive effort to training shipping clerk not to make errors, the company was ready to make another study to determine progress that had been made. It both cases rework was costing the company $2 per error but the number of errors had been substantially reduced between the two cases. However, field employees still were not always catching errors, which led to field service and other problems. Please provide recommendations for intergrating SPC concepts in SmallValley quality systems. How can DMAIC methodology systematic tackle this projeect?

Reference no: EM132247251

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