Reference no: EM133274925

Context of Negotiation

Suzette Davis is an employee at NHR Consultancy Group for approximately fourteen (14) years. While at the company she has built a rapport that is one of respect and credibility between her peers and her managers. She is highly regarded as an excellent worker, who has performed superbly and has worked assiduously to put her company as one of the top HR firms in the region. She has many distinctions to her name as well as coveted awards. Suzette is one of the most revered persons in her profession. She has built a reputation that far outreaches any. She is result oriented and is a no nonsense lady when it comes onto the job. About a year ago she got pregnant, while on maternity leave she was searching for a respectable individual and one who is compatible with herself and her baby to babysit while she went to work. She eventually found someone a couple weeks before returning to work. Two year later she had to terminate the individual which resulted in her having to leave work at some point through-out the day to pick up the child and take the child to her mother's house. This action by Suzette Davis caused top management to be disgruntled as it is interfering with the time that Suzette had to be in office for meetings. The managing director has to be constantly rearranging the calendar and rescheduling with clients on a regular basis. Suzette was not the only staff who had to pick up their kids during the peak busy hours. Suzette and her crew suggested a daycare center, this idea of having a daycare was put to the attention of the Managing Directors two years prior. This suggestion but was rejected as they didn't see the need; they wanted staff to deal with their issue without letting the work or its clients suffer.

Call for Action

Suzette Davis began to get a bit concerned as managers started to give her a hard time. Suzette Davis organized that she would negotiate with the Managing Directors and other executives to seek an amicable solution to the pending crisis at hand. She went to the negotiating table not just for herself but on behalf of the other coworkers who were in a similar situation. Suzette Davis being the senior person and the supervisor for her floor took on the challenge of putting to the Managing Directors and the executives a list of alternatives and actions that can be taking for both parties to be happy. This main actions would to include as a benefit to the staff, a day-care facility on property in which employees with children between the ages of eleven (11) months to two (2) years can leave their children there until work is through. Suzette suggested that an old office space which is currently not in use could be retrofitted for this daycare facility. Additionally the company should provide nanny's to take care of these children with special effort on the younger ones. Another request was that only a minimal fee of Five hundred dollars per week be taken from the employee's salary who would be utilizing this daycare facility. Of course the Managing Directors were not in agreement with this offer put forward by some of the staff even after two years.

Based on the given scenario, critically analyze the following areas:

1. An overview of the current situation in the case

2. Examine the importance of communications , perception and relationships in negotiations and how it may hinder / build the negotiation process that is about to occur between Janet and the Executives

3. select or consider a suitable strategy that could be used in this scenario.

4. based on the strategy to be used outline the steps that must be taken in order to reach an end result. Ensure to use the step negotiating process and use scenarios from the case to resolve
the issue.

After analyzing the case above design a suitable conclusion or summary on same.