Reference no: EM133150473
1. Explain the standard steps that you would use to effectively deal with a customer complaint made to you either by telephone or in person.
2. A large gift shop wishes to establish a consistent welcome procedure for sales staff to follow when a potential client enters the sales room. Outline a standard procedure that the salespeople could follow. Your answer should be in easy-to-follow steps.
3. Describe informed consent in the context of a customer-supplier basis.
4. Explain the right of consumer to a consumer guarantee under Australian Consumer Law.
5. Janice purchases a hand-knitted cardigan from a local crafts store. The first time that she wore it, however, it started falling apart at the seams. By the time she got home, several strands of wool were trailing along the ground behind her. Explain Janice's rights and responsibilities in this situation.
6. Describe four effective communication techniques that could be used when interacting with customers
7. Describe three communication strategies that can be used for communicating with culturally diverse customers.
8. List and describe five ways to establish effective regular communication with customers.
9. List five methods that a business could use to gather data on customer satisfaction.
10. Outline three reasons why seeking customer feedback is important for a business
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Foster a positive work environment
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Fixed cost-variable cost
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Context of a customer-supplier basis
: 1. Explain the standard steps that you would use to effectively deal with a customer complaint made to you either by telephone or in person.
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