Reference no: EM132583155

Case Study - Regent Hotel case study

Section 1
1. Organisational goals, objectives and policies are important for effective management.
a. Define and analyse the relationship between organisational goals. objectives and policies.
b. With reference to the Regent Hotel case study, explain how organisational goals, objectives and policies contribute to effective management.
2. Differentiate between formal and informal organisation.
3. Organisations operate in an open system.
a Describe what do you understand by 'Open System Theory'
b. Using the appropriate business analysis tools, explain the internal and external factors which can or will affect Regent Hotel.
4. According to Freeman. Harrison and Wicks (2007). "Stakeholders are typically defined as individuals, groups and organisations that have an interest in the processes and outcomes of the firm and upon whom the firm depends for the achievement of its goals"
a. Identify both the internal and external stakeholders in the case study.
b. Explain the influence and interest of both the internal and external stakeholders identified in 4a.
5. Using John Child's control strategies, explain how it can be applied to the Regent Hotel case study and its suitability.

Section 2

1. There are two important groups of theories namely content theories and process
theories.
a. Differentiate between content and process theory of motivation.
b. Describe one content theory of motivation and explain how it can be applied within Regent Hotel.
c Describe one process theory of motivation and explain how it can be applied within Regent Hotel.
2. Identify FIVE methods that can be used by the management of Regent Hotel to improve job performance and explain the suitability of each.
3. Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.
a. Explain why teamwork is important within Regent Hotels.
b. Identify and describe THREE factors that are affecting team cohesiveness and performance in the kitchen of Regent Hotel.
c. Explain how each of the identified factors will impact the team.

Section 3
1. Managers have to carry out different roles and functions on a day-to-day basis in organisations
a. Explain the roles of a manager by using an appropriate theory.
b. Explain how the roles identified in 1a are being carried out by managers in Regent Hotels.
2. In Liken's Systems Theory on Leadership, four main systems were identified by Likert.
a. Identify and explain The four management systems
b. Explain which systems do you believe apply to Ryan and Rileys approach to management.
3. There are different leadership theories which are widely used.
a. Describe how the Hersey-Blanchard Situational Theory of Leadership shows that different situations demand different leadership approaches
b. Describe the Bass Transformational Leadership Theory and explain how it
can be applied for enhancing the motivation, moral and job performance of employees.
c. Explain how Ryan could use the Bass Transformational Leadership Theory for improving his leadership style.

4 Managerial performance can be measured in different ways. Explain any TWO ways and in each case describe how the measure can be used to assess managerial performance