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How would you respond to a claim by a customer for something that is clearly not your company's fault? Customer Joe Samuel forgot to cancel his hotel reservation. When he received his credit card bill, he saw that he was charged for a night that he did not spend in the hotel. He was clearly upset. Instead of contacting customer service or the hotel, he went to the Internet and started blogging his complaints on the travel websites and Twitter.
How would you handle this situation? How would you resolve the issue and respond to the customer's concerns both personally and online? What would you say?
1. Create a timeline illustrating the history of the European Union and a timeline illustrating the history of NAFTA.
This assessment item requires you to write a literature review on the topic of emerging business ethics issues. You are to research in the University's online academic databases for recent journal publications on one of the following topics:
Describe ethical issues that arise in domestic and global business environments using an understanding of ethical concepts and of legal and business principles.
Other problems may result from teams that are too large or that include members who are incapable of working productively in a team environment.
consumer decision makingplease discuss the following question the type of decision making a consumer uses for a product
However, we know that Kat has debt-to-equity ratio of 0.50. The market risk premium is 5% and Treasury bonds yield 3%. Assume zero debt beta.
What marketing challenges are the marketing function facing today?
Identify the company's structure and explain how it impacts the culture. How might a change in structure or management style impact the culture and employees?
When companies accumulate costs, they generally use either a job-order or a process costing system. The type of system used often varies
Describe the form of business ownership of business and explain the advantages and disadvantages of establishing your business in this form.
Enumerate the common areas where frauds and disputes normally take place in internationally marine transaction and commercial shipping , and state the common precautions to be taken by international buyer and sellers to prevent the possibilities o..
MANAGING THE ORGANIZATION'S STRUCTURE
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