Consumer decision-making process

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Reference no: EM133442972

1. Brandy Melville is a clothing brand targeted to teen girls. An ad agency was hired to develop advertisements for this brand. However, the entire creative team that developed the advertising campaign was made up of men over the age of 50 years. This approach could lead to:

Distortion

Mixed messaging

Noise

Misalignment

Decoding error

2. Which of the following is NOT one of the stages in the Consumer Decision-Making Process

Evaluation

Problem recognition

Repeat purchase

Cognitive dissonance

Information search

3. When determining the Promotion Mix it is important to remember that __________________ is not appropriate to use as a long-term strategy and that _____________________ is the most expensive promotional tool to use.

Sales Promotion; Personal Selling

Direct Marketing; Sales Promotion

Sales Promotion; Advertising

Direct Marketing; Advertising

Public Relations; Personal Selling

4. One of the variables that impacts how the elements of the communication mix are used is the stage of the Decision-Making Process the consumer is in. It is best to use television advertising in the __________________ & ________________ stages of the decision-making process:

Purchase decision & Repeat Purchase

Repeat purchase & Loyalty

Problem recognition & Evaluation

Problem recognition & Information search

Information search & Evaluation

5. Communication tools vary in effectiveness at different stages of the product life cycle. In the decline stage, ________________ continues strong while other communication tools are reduced

personal selling

sales promotion

direct marketing

public relations

advertising

6. Media fragmentation occurs when marketers create different messages and use multiple media vehicles to reach consumers. One of the main reasons why this occurs is _____.

Consumers are now more media savvy

The fragmentation of the marketplace into different segments

The smart phone revolution

The internet age

The change in needs over time

7. Hayden is buying a computer and he is moving through the decision-making process. He is at the point where he is establishing a strong attitude about which brand he would buy and he has told friends which one he intends to purchase. In which stage of the decision-making process is he?

Conative

Affective

Cognitive

Intentional

Informational

8. A new camera with a built-in 3D image projector is in development at Nokia and will be released a year from now. This product is very complex and its benefits are very difficult to understand. Which element of the Promotion mix would be best to use when selling this product

Public relations

Advertising

Detailed Instruction booklets

Sales Promotion

Personal selling

9. Recently I viewed a very funny commercial during one my favorite television shows. However, five minutes after the commercial aired I could not remember the brand being advertised. This means the ad has a problem with ______________:

Amplification

Novelty

Distinction

Linkage

Attention

10. When it was first developed, the ADPLAN framework ignored one very important aspect of advertising. This element was ________________.

Erosion

Elegance

Energy

Equity

Emotion

Reference no: EM133442972

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