Construct an appropriate control chart and comment on level

Reference no: EM131388588

The marketing department of a large organization is interested in being responsive to its customers' needs. Accordingly, each week it monitors the number of complaints received.

It is possible for a customer to have more than one complaint. Table shows the feedback from its customers. Construct an appropriate control chart and comment on the level of customer service by the organization.

TABLE : Customer Complaints in an Organization
Sample	Number Responded	Number of Complaints	Sample	Number Responded	Number of Complaints
1	75	8	14	90	10
2	120	12	15	145	18
3	110	6	16	150	20
4	135	15	17	124	16
5	150	12	18	108	12
6	175	28	19	115	15
7	80	11	20	88	12
8	70	14	21	92	14
9	130	20	22	95	15
10	105	10	23	120	18
11	118	26	24	135	6
12	130	18	25	130	5
13	125	16

Reference no: EM131388588

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