Construct a fish bone chart using word or ms paint

Reference no: EM132701306

Question: Quality Analysis

Overview: The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish bone chart, other appropriate charts (run and/or control), and any other techniques you deem necessary to analyze the data appropriately.

Instructions: Write a 2-3 page paper in which you:

1. Construct a fish bone chart using Word or MS Paint.

2. Construct a run and/or control chart using Excel.

3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.

The specific course learning outcome associated with this assignment is:

• Recommend improvements to a health services organization based on data analysis.

Reference no: EM132701306

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