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A bank is considering two alternatives for handling a projected total number of 18,000,000 service calls in the next 5 years. (You should treat those 5 years as one time period.) If the bank sets up its own service call center in the U.S., the fixed cost is estimated to be $3,500,000, and the variable cost is calculated to be 32 cents per call. If the call service is outsourced to a foreign company, the fixed cost would be $150,000, and the unit charge would be 48 cents per call. (a) What is the break-even number of service calls? (rounded up to a whole number) (b) Draw a diagram representing the in-house and outsourcing total costs which are functions of the number of service calls. Indicate the break-even number of service calls on the diagram. (c) Would the bank set up its own service call center or outsource service call handlings? Explain your answer with calculations. (d) If the projected number of service calls is 24,000,000 for the next 5 years, would the bank change its decision in part (c)? Again, explain with calculations.
What is the purpose of the Sarbanes-Oxley Act (SOX)? What risks does SOX mitigate? How is the application of SOX different among industries like manufacturing and banking? How is it the same?
How to implement a change programme and Critically evaluate two or more models or theories relating to organisational change.
The typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager. Conceptual skills are most important for lower-level managers to possess. A primary source of organizational culture is the company..
Nittany Shoe Repair estimates annual demand to be 625 pairs of soles. Holding costs are 20 percent of the unit price. The cost to place an order is $10. What is the optimal order size under EOQ
Write a summary for three Agile project management frameworks/methodologies (e.g. Scrum, Lean, XP, Crystal, Hybrid). What is the key tenant for each? What are the key roles for team members in each of those frameworks/methodologies?
What recommendations would you make to improve the effectiveness of today's boards of directors? What is the relationship between corporate governance and social responsibility?
Denise welch purchased property in 1980. What does Welch need to prove to establish ownership through adverse possession?
For diversification to enhance firm performance it must do at least one of the following: provide economic of scale, exploit economic of scale or reduce costs while increase value Which mechanism does Disney, an example of related-linked diversificat..
Bay Community Hospital The staff of the Bay Community Hospital had committed itself to introduce a new diagnostic procedure in the clinic. This procedure required the acquisition, installation, and introduction of a new medical instrument. What is th..
Your small services company has grown rapidly during its first two years and has outgrown the workspace that you have leased for three years. What criteria should your decision-making approach have to ensure that it is effective? Describe the eight e..
For output to equal forecasted demand, what is the minimum number of workstations needed? what should be the actual cycle time for this production?
Explain the concept of organizational effectiveness, as it relates to the interactions of members. Describe methods used to assess the behaviors and attitudes of organizational members, and apply 1 model in an analysis of your organization.
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