Reference no: EM132213104
1. When converting inputs to outputs, all of the following are considered transformation processes except:
A. conversational
B. psychological
C. informational
D. locational
2) Scientific management can best be described as:
A. systematically measuring and analyzing work methods
B. determining whether to make or purchase a product component
C. deciding which new markets to enter
D. deciding which products or services to offer
3. The strengths of a business (i.e. what the company does better than any other) can also be referred to as:
A. order qualifiers
B. business strategies
C. core competencies
4) All of the following are true concerning transformation processes except:
A. All of the answers are true concerning transformation processes.
B. Transformation processes are the series of activities along the value chain from supplier to customer.
C. Transformation processes that do not add value should be eliminated from the value chain.
D. Transformation processes do not exist for service operations.
5) The ratio of a firm’s monthly output to the number of labor hours used in the same month would be a measure of:
A. machine productivity
B. labor productivity
C. capital productivity
D. multifactor productivity