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Consideration for good service management

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Reference no: EM132885847

Situation:

EU-Airlines has become one of the fastest growing airlines in Spain. You have been informed that lately, EU has had some problems with Overbookings, reservations processes, customer service, bad reviews and employees are not happy with the company.

- Define what the most important aspects are to take into consideration for a good service management.

- Purpose and explain at least 2 strategies that you could implement to increase customer loyalty for EU.

- Purpose and explain at least 2 strategies that you could implement to increase customer satisfaction for EU.

- Outline the possible obstacles / challenges service companies can have to manage their operations successfully.

Reference no: EM132885847

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