Reference no: EM131192954
Question 1: Consider the customer satisfaction model show below. Explain, why is it important to measure customer expectations as well as actual satisfaction from consumption or usage?
Question 2: Given the proliferation of loyalty programs, how can you differentiate your program from competitors programs?
Next, create a framework using the customer relationship management model as seen in the Assignment home area. Now address the Customer Relationship Management Model questions:
CR Model Questions to address regarding the model process step:
1. Create a database: What does this look like and why?
2. Analysis: How will you analyze your database? What formulas, methods will you use in your analysis? Provide a fictional example.
3. Customer selection: Give a rationale for selecting your customers. Will it strictly be based on profitability or will you use other variables?
4. Customer targeting: How will you reach your customers?
5. Relationship marketing: Create a customer relationship marketing program.
6. Privacy issues: Consider privacy issues.
7. Metrics: How will you measure your results?
|
What are pros and cons of a broad differentiation strategy
: What is the difference between competitive strategy and business strategy? Describe the strategy of striving to be the industry's overall low cost provider. What does a company have to do to achieve low-cost provider status? What are the pros and con..
|
|
Develop options for the direction and focus of the policy
: BSBSUS501A Develop workplace policy and procedures for sustainability, BSBFIM501A Manage Budgets and Financial Plans. Develop three options for the direction and focus of the policy and consider the likely effectiveness, timeframe and cost of implem..
|
|
Life choose event in your personal or professional life
: Applying the Challenges of the Reputation Lens in Your Life Choose an event in your personal or professional life where you applied the reputation lens. This exercise will focus on the weaknesses of the lens as they apply to you and your situation. D..
|
|
Socialization and mentoring be used for career advancement
: The topic the team is presenting on is "How Can Socialization and Mentoring Be Used For Career Advancement?" Create a 3 slide PowerPoint Presentation answering the question below.
|
|
Consider the customer satisfaction model
: Consider the customer satisfaction model show below. Explain, why is it important to measure customer expectations as well as actual satisfaction from consumption or usage? Given the proliferation of loyalty programs, how can you differentiate your p..
|
|
What is your attitude towards the court system
: What is your attitude towards the court system? Do you believe that it is fair and impartial? Have you had any experience with the system? Is the law just? Is your perspective legal realism, natural law, or legal positivism.
|
|
Organization name is bhp billiton
: Milestone One: Problem Identification Organization name is BHP billiton Paper title( Corporate Social Responsibility
|
|
Develop the key facts to support the issues
: Develop the key facts to support the issues. This is area that will require some thought with the expectation that you will only list pertinent data.
|
|
Disregard business goals-efficient production
: How post-bureaucracy has negatively changed leadership? 1. Disregard business goals 2. Efficient production
|