Consider the customer perspective on service automation

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Consider the customer’s perspective on service automation. What evidence can you find that customers benefit when companies implement service automation solutions?

What are the distinctive attributes of the most successful loyalty programs?

What are Service Automation solutions? Critically appraise any evidence that suggest that SA solutions have beneficial impacts on service outcomes.

What are some of the major job components of a ‘customer relationship manager’ position?

Reference no: EM131375326

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