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As part of the structural decisions taken within the operations context, product and service design is a key element for organizations’ success. Today, many companies promote more creative, collaborative and value-added oriented design processes in order to better respond to customer needs. This approach is known as design thinking.
Do you agree that simplicity is nowadays a key competitive advantage? Explain why or why not.
What other factors do you consider relevant for adding value to customers?
Share some experiences about technology products or services that have added value to you as a customer?
Implementing a Performance Management Communication Plan at Accounting, Inc.
In deciding how best to communicate the change in project priority and acceleration of deadlines, Tomas should consider:
You are asked to lead a quality improvement team to reduce the number of inaccurate ICD-10 code entries. What steps would you take to begin evaluation and who should you include in the project?
The Dahlia Medical Center has 33 labor rooms,19 combination labor and delivery rooms, and 3 delivery rooms. All of these facilities operate around the clock. Time spent in labor rooms varies from hours to days, with an average of about a day. The ave..
Management wants to verify that percentage using an alpha value of 7% and they are willing to tolerate an acceptable error of 2%.
Gentle Ben's Bar and Restaurant uses 5,900 quart bottles of an imported wine each year. The effervescent wine costs $3 per bottle and is served only in whole bottles because it loses its bubbles quickly. Ben figures that it costs $5 each time an orde..
Why are we seeing companies addressing Resource Planning, Architecture and other areas in a company from an 'Enterprise' perspective? Discuss.
How much importance do you think duty ought to have in relation to morality?
What is Pareto's Principle (or the 80-20 Rule), and what does it have to do with control? Why do many managers act like control freaks? Why do many managers micromanage so much?
Which theory of warfare (Sun Tzu or Clausewitz) do you find most applicable to current warfare? Explain your answer and provide a brief example to illustrate your point.
Forecasting models are used in planning to foresee the future demand for products or services. Discuss three (3) basic demand forecasting models? How are they different?
Do you think it is important what an organization measures? Can they measure any data and get the same result, or should the data focus on certain aspects of the human resource process? What information do you believe is the most important to measure..
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