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The manager must be able to solve problems, communicate, and lead teams toward the completion of a task. You are the manager of the northern branch of the Laurel City Bowling Alleys. The owner, Jill Espy, has 4 other bowling alleys around town. The average employee assigned to the concession stand of all the Laurel City Bowling Alleys lasts approximately 3 years. However, in your branch, the average employee lasts only 8 months. Jill is concerned about the lack of retention of concession employees especially since training new employees is costly to the company and this high turnover is costing her money that could be better spent elsewhere.
You have talked with your current concession staff and have learned that pay and scheduling may have some effect on the turnover rate. Employees feel that the pay is low and the scheduling is erratic making it difficult to make plans outside of work. You know that employees do not benefit from pay raises because they tend to leave before being at the alleys for a year.
One worker indicated that many of the workers do not know how to handle difficult customers. It makes them not want to come to work. At the time, the focus seems to be on getting the job done rather on customer service.
• Using the employee’s feedback and other facts from the case scenario, what ideas should you consider motivating or changing employee morale that would encourage employees to stay longer in the job?
Compare and contrast between make-to-stock and make-to-order systems. In your comparison, why does each system require different types of contracts?
How should your organization’s strategy account for these factors? Do these forces have any correlation to your industry life cycle.
Can you think of an IMC campaign? Progressive is one example, but there are plenty out there. Feel free to go back in history and think of campaigns like IBM's launch of the personal computer using the Charlie Chaplin-like character or Coke's I'd Lik..
Prepare a report for the managers of the Carlson Department Store that summarizes your findings, forecasts, and recommendations.
You probably also noticed this week's material covers Control Charts. The math involved in the calculation of Control Limits isn't too difficult, once you find the correct formula to use. 10 samples of subgroup size 6 (n=6) were collected. Determine ..
Post a clear and logical original post comparing and contrast the financial ratios of Pepsi and Coca-Cola. Include in your post at least one ratio from each of the following: liquidity ratios, leverage ratios, activity ratios, profitability ratios, a..
Departmentalization is the logical grouping of business units to operate efficiently. An organization can split its departments in many ways. Consider a company that develops software. The company develops office suite software, social media software..
What are strategic groups and describe their influence on firms? Describe the general environment and the industry environment?
We often assume many notions about law and legal systems. In the end, legal systems are systems of social control – an elaborated system for managing the behavior of citizens. especially in political systems touting "freedom," it may be useful to thi..
CALCULATE the percentage of effective leaders [divide the number you would follow again by the total number]. Share the percentage you would follow again. Go on to identify the worst and best on the list and explain, using terms from the text ,wh..
Structural factors are any type of equipment or processes that assists organization members in the performance of their jobs.
In regards to a project management identify which methodologies and strategies would be used if customers are not being shipped the right products.
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