Reference no: EM133575690

Question: Consider an airline that has Consider an airline that has a reservations clerk taking calls. If the clerk is busy, the caller is put on hold. The calls are taken in the order received. Assume that calls arrive following a Poison process at the rate of one every 3 minutes. The time for service is assumed to be exponentially distributed. The clerk takes on average 2.5 minutes to complete a reservation. The clerk is paid $30 per hour. All customers wait patiently till their calls are answered. It has been estimated that each minute that a customer spends on hold costs the airline $3 due to customer dissatisfaction and loss of future business. a) (2 points) In queueing terminology, how do you best describe this reservation system? In other words, what type of queuing system is this?a reservations clerk taking calls. If the clerk is busy, the caller is put on hold. The calls are taken in the order received. Assume that calls arrive following a Poison process at the rate of one every 3 minutes. The time for service is assumed to be exponentially distributed. The clerk takes on average 2.5 minutes to complete a reservation. The clerk is