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Conscious incompetence to unconscious competence

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Reference no: EM132305463

1. Provide an example of an activity in which you might be assessed as being:

  • Unconsciously incompetent (you will need to ask a friend or colleague to help you with this as you will not be aware of activities in which you are unconsciously incompetent).
  • Consciously incompetent. 
  • Consciously competent. 
  • Unconsciously competent.

2. What type of additional support would you require to move from conscious incompetence to unconscious competence?

3. In a previous activity the operations manager of Weiss Enterprises organised customer service training for the whole staff. Suggest some additional support mechanisms that could be put in place for the following groups of employees in order to effect the desired change in culture:

  • Senior executives in head office.
  • Store management.
  • Frontline sales staff.

Reference no: EM132305463

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